Your Privacy is Central.
Here at Hallow Spring Care, we understand that your situation is private. We take it upon ourselves to champion your privacy and independence with quality care staff who offer an excellent, compassionate service.
Our Mission Statement
With over 40 years of experience, we realise the importance of finding a care provider with the skills and compassion to care for your loved one.
We want to change the way our clients engage with the care system by always putting people first. Hallow Spring Care’s mission is to provide more than just care, it is about personalised companionship and meaningful social engagement that will support you in maintaining and fostering a strong sense of identity and belonging.
Maintaining a staff of trained, compassionate, skilled carers is central to our mission. All of our carers share our core values, and we recognise and reward them for their hard work and exceptional performance. We understand that providing personal and reliable care means supporting and developing our great carers and their skills at every step of their professional journey.
We want as many people as possible to keep the choice to stay in their own homes for as long as they can. We work to ensure all families can continue to enjoy special, memorable moments together, safe in the knowledge that their loved ones are in capable and caring hands.
We care passionately. We always provide tailored and personalised care by catering to the needs of individuals and their families to deliver outstanding care service. Our hope is to continually improve the standard of our care and that of our peers, leading by example to bring service users the best possible outcomes and maximise their independence.
Our carers uphold our reputation and are valued members of the community. Our organisation itself strives to be a community of special people sharing a passion for delivering the highest standard of care. We work to always uphold the principles of kindness and compassion, giving our clients dignity and respect and their families the greatest gift of all: peace of mind.
Director and Founder - Elvis Tait
Elvis Tait, Founder and Director, is an experienced professional with a diverse career spanning multiple industries, including media, education, and public service. With over 40 years of experience in media and education, Elvis has honed exceptional leadership, organisational, and communication skills, which he now brings to the social care sector.
Elvis firmly believes in recognising and valuing the contributions of care workers. His vision for Hallow Spring Care is to ensure that carers receive fair remuneration and career development opportunities while promoting a holistic approach to care—bringing care back into the family and community setting. He is committed to providing tailored support to individuals based on their specific needs, ensuring high-quality person-centred care.
Hallow Spring Care’s mission is to provide more than just care—it is about reconnecting people to their roots. Through personalised companionship and meaningful social engagement, the organisation will support individuals in maintaining ties to their birthplaces, hometowns, and communities, fostering a strong sense of identity and belonging.
By combining compassionate care, community engagement, and professional excellence, Hallow Spring Care aims to set a new standard in social care services.
What We Believe
We adhere to our principles at all times. Our mission statement and aims are the foundation of everything we do at Hallow Spring Care , with our key values underpinning every act of care our staff provide.
Kindness and Compassion
We act with kindness and compassion to provide the best quality of care at all times. Our friendly and dedicated carers will always meet you with warmth and a smile; with Hallow Spring Care , care doesn’t have to feel clinical.
Respect
By treating each and every one of our clients with dignity and sensitivity, no matter the circumstance, we maintain our service users’ independence and pride.
Highest Quality of Care
We always provide the highest standard of care, and our ability to adapt and respond to our clients’ changing needs means this will remain the case for as long as you need us.
Reliability and Punctuality
We work as closely as possible in adherence with the client’s schedule, to make the caring experience a warm and genuine one. Let us work around you so that life isn’t all about appointments.
Embrace Cultural Differences
Hallow Spring Care welcomes all cultural differences, and we promise to be respectful regardless of your religion, ethnicity, sexual orientation, or any of the other factors which make you and your loved ones who they are. Our staff will always dress appropriately and respect our clients’ home and surroundings.
That Something Extra
We pledge to be diligent and mindful of the client’s changing health and care requirements and go that extra mile to continually improve the client’s quality of life. We work to ensure our clients are as comfortable as possible with friendly, personalised care.
Why choose Hallow Spring Care as your domiciliary care provider?
Hallow Spring Care specialises in providing home care to dependent adults – carefully matching carers to meet the needs of our clients.
We Care for Our Carers
Hallow Spring Care understands that our carers will do an excellent job in their service if they are happy and confident in their abilities. As a result, training is an essential part of our carer induction process. We offer all new staff an induction training course, and they all come back for an annual update. They also receive specialist training throughout their time with us.
We have a specialist carer support team who can offer assistance, advice and a listening ear to all of our carers should it be required.
Positive Recommendations
We are evolving and gaining momentum through word of mouth, gaining positive recommendations because of our consistent, quality service to our clients and carers.
Efficient Response
We have all procedures working effectively and efficiently on each client’s behalf with dependable support staff. We can commence work for a client within 24 to 48 hours of a request.
Frequently Asked Questions
We have a duty of confidentiality to our service users. The service regards this as being of the utmost importance and key to building trusting, caring relationships, where service users are safe in the knowledge that their confidences will be kept and where information about them will be protected. All information we receive about or from service users is confidential and only those who need to know it will have access to it. We will always seek the written permission of our users before sharing personal information about them with anyone else.
What is the difference between live-in care and hourly home care?
Live in care involves a dedicated support worker residing in your home, providing continuous care and support, day and night. Hourly home care on the other hand offers flexible care at scheduled times from a minimum duration of one hour per visit.
Can I change my care plan?
Yes, we understand that needs and the level of support you need can change overtime, and our care plan are design to be adaptable. You can discuss any changes with us, and will adjust your care plan accordingly, to ensure you are continuing to receive the appropriate level of care.
Will I have the same support worker for each visit?
We strife to maintain consistency by assigning the same support worker to your care whenever possible. Helping you build a trusting relationship that you can rely on. It also ensures continuity of care which we know is important for long term care.
How do I know what care is right for me?
Our care approach is centred around you, we listen to your preferences and involve you in every decision. We tailor our services to meet your specific needs and wishes. Our goal is to provide care that enhance your quality of life, whilst respecting your independence and dignity.
Is there a minimum duration for hourly home care visit?
Yes, the minimum duration for hourly home care services is one hour, this ensures that our care staff can provide comprehensive care without rushing.
How do you handle emergencies or unexpected changes in care needs?
We have a responsive team that can quickly adapt to emergencies or sudden changes in care needs, whether through our 24/7 care services or adjusting your care plan, we are always here to support you.
How are care plans tailored to individual need?
We create a personalised care plan based on an in-depth assessment of your needs, preferences and your health conditions. Our care plans are flexible and can be adjusted as your situations evolves , ensuring you have the right care and level of support at all times.
How are support workers selected and trained?
Our support workers undergo a rigorous selection process, including references checks and interviews. They receive comprehensive training, including specialised training for conditions such as dementia, Parkinson and MS, ensuring they can provide you with the highest standards of care.
How do I arrange home care for myself or family member?
Hallow Spring Care will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.
What is your confidentiality policy?
We have a duty of confidentiality to our service users. The service regards this as being of the utmost importance and key to building trusting, caring relationships, where service users are safe in the knowledge that their confidences will be kept and where information about them will be protected. All information we receive about or from service users is confidential and only those who need to know it will have access to it. We will always seek the written permission of our users before sharing personal information about them with anyone else.
Ready To Get Started?
We are ready to help. Give us a call to arrange a free Care Assessment for you or your loved one.